What to expect when you visit our location:
We are currently operating with in room appointments at both locations. Masks are optional.
We are disinfecting high touch surfaces frequently, as well as practicing frequent handwashing/sanitizing recommendations.
All of our teams are wearing facial coverings anytime they're in our buildings.
We would love to practice better social distancing while working together, the nature of our industry does prevent us from being able to place the recommended 6 feet between us at all times. Below is the typical flow of what an appointment looks and feels like.
- When you arrive at the clinic please proceed into the building and great our Client Care Coordinators.
- Upon entering the clinic the Client Care Coordinator will greet you and check you in having you sign an authorization to provide care and getting a weight on your pet. (The nurses will take weights on cats or puppies) The Client Care Coordinator will then put you in a room.
- Next a veterinary nurse will come directly to your room and scan your pet for a microchip, take a history, noting any specific issues you want your doctor to examine, go over the estimate of charges expected for the visit and have you sign the estimate of charges. The veterinary nurse will then take your pet to the back for vital signs and temperature, bring the pet back to you and then communicate with your doctor. The doctor will then work with your veterinary nurse to examine the pet in the room.
- The doctor will then review their exam findings, answer any additional questions or seek additional information to help them provide the best care for your pet. You and your doctor will create a treatment plan for your pet based on his/her needs.
- The veterinary nurse will then review the treatment plan (including costs) and have you sign the updated estimate (if needed) and will work with the doctor to perform all of the treatments.
- Once complete, the veterinary nurse will review all medications/treatments, make any follow up appointments, and take payment for services rendered. Occasionally the veterinary nurse may send you the Client Care Coordinator to schedule follow up appointments and take payment.
We would like to thank our entire client base for all of their care, support and feedback during this challenging time. We understand these are challenging times and we look forward to working with you to provide a safe and caring environment for your pet(s).